Privacy Policy

Latest Policy Update:  28/05/18

ABOUT THIS POLICY

This Privacy Policy is intended to inform you of our policies and practices regarding the collection, use and disclosure of any Personal Information and Anonymous Information you submit to us through our website and your communications with us.

We hope you take the time to read this policy. It is important to check back often for updates. If we make changes we consider to be important, we will let you know by placing a notice on the relevant Service and/or contact you using other methods such as email.

WHAT PERSONAL DATA WE COLLECT & WHY

We collect information about you when you send us an email, leave comments or submit a request form but only for the purposes of carrying out our contracted service or contacting you with a reply as requested. This information may include, but is not limited to, your name, e-mail address, phone number, credit/debit card details and any other details as might be requested from you for the purpose of registration and/or continued use of our Services.

We may also collect information from you if you request information or customer support.

CONTACT FORMS

When you send us a contact form request, that information is used solely for the purposes of replying to your message.  The contact form software we use records your data in our website database so it can send us a notification of your correspondence.

 

COOKIES

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers

 

WHAT RIGHTS YOU HAVE OVER YOUR DATA

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

 

HOW WE KEEP YOUR DATA SAFE

Our website uses an SSL certificate which protects data as it is transferred from computer to computer. SSL is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers.

Our website and databases are hosted on a server in the EU with Siteground, who are fully compliant with GDPR regulations.  Our website is kept up to date, manually reviewed on a weekly basis and protected by robust security tools, to defend it against hacking, phishing or any unauthorised entry.

 

WHAT WE WILL DO IN CASE OF A DATA BREACH

Under General Data Protection Regulation (EU) 2016/679 if the personal data that you store about you has been compromised in any form we will report the breach to the DPC (Data Protection Officer) within 72 hours.

We have procedures in place to detect, report and investigate a personal data breach and will comply with these and review them on a regular basis.

If a data breach is likely to bring harm to you the ‘individual’ (such as identity theft or breach of confidentiality) you will also be notified.

 

OUR CONTACT INFORMATION

You can contact us through our contact page:

Contact Us

We will respond to any requests for data or information as soon as possible.